Frequently Asked Questions
Everything you need to know about bringing luxury home.
What materials are used in Lujo furniture?
We source only premium, sustainable materials including FSC-certified hardwoods, top-grain leathers, and high-performance textiles designed for both comfort and durability.
How much does shipping cost for large furniture items?
We offer tiered shipping rates based on your location. Standard curbside delivery is free on orders over $1,500, while White Glove Delivery is available for an additional fee.
What is your return policy for home decor?
You may return unused items in their original packaging within 30 days of delivery. Please note that custom-made furniture pieces are final sale and cannot be returned.
Do you offer interior design consultations?
Yes, Lujo offers complimentary 30-minute virtual design consultations to help you select the perfect pieces for your space and aesthetic.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal for real-time updates.
Do your products come with a warranty?
All Lujo furniture pieces include a 5-year limited warranty covering structural defects and craftsmanship to ensure your investment is protected.